tel. +48 883 374 238
tel. +48 883 374 233
1. General provisions
The regulations specify the terms and conditions for reservation and renting of the apartments presented on the website of www.dhapartamenty.pl. Making a reservation is unequivocal with getting acquainted and acceptation of the provisions of the Regulations. Making a reservation is considered as entering into an apartment rental agreement between Dom & House Apartamenty and a customer, under the terms and conditions specified in the Regulations and the Price List.
2. Pre-paid reservation
Reservation of an apartment requires:
2.1. Filling in an reservation form which can be found on the website of www.dhapartamenty.pl
2.2. Making a pre-payment of 30% the reservation value. The pre-payment should be made into the bank account shown on the website of www.dhapartamenty.pl.
The pre-payment should be made within 72 hours after placing a filled reservation form. A reservation is given a status of “ultimate” once the pre-paid amount appears in the respective bank account. Should the said amount of the pre-payment does not appear in the account, it is considered as a withdrawal from the Rental Agreement.
2.3. Having made a reservation and pre-payment , as referred to above, guests will receive a voucher which will contain all the necessary information to execute their stay, and in particular respective contact details of the person who will hand out the apartment keys on the arrival day. On the check-in day Guests are obliged to pay the remaining amount due (the difference between the total cost of the reservation and the pre-paid amount) to a person indicated in the voucher or present the confirmation of transfer of the remaining amount due. In case of resignation from the rental the pre-paid money is non-returnable.
3. Reservation without pre-payment - last minute
Last minute reservation is a reservation without pre-payment. Last minute reservation is considered as a reservation made at the time shorter than 72 hours before the arrival date. In such a case it is necessary to confirm it on the phone or by e-mail not later than within 2 hours after making the reservation on pain of its cancellation. In case of reservation made in the night hours (21.00 hours – 8.00 hours Central European Time), the time for confirmation expires at 10.00 hours in the following morning. Lack of confirmation within the indicated timeframe is unequivocal with a withdrawal from the Rental Agreement.
Guests are obliged to pay the total amount in cash to the person indicated in the voucher directly after their arrival.
4. Changes to the reservation
Any changes to the reservation are permissible only through the staff of Dom & House Apartamenty. The changes may regard the number of persons arriving or dates. Guests must notify Dom & House Apartamenty of the scope of changes they would like to introduce on the phone or by email. Dom & House Apartamenty reserves the right to refuse the possibility of making amendments to the conditions of the Rental Agreement, if doing so is impossible due to any objective reasons. In case of a withdrawal from the Rental Agreement due to lack of the possibility of introducing changes to the terms and conditions of the Rental Agreement, the Customer is not entitles to get the pre-paid amount back.
5. Rental Agreement
An agreement entered into between Dom & House Apartamenty includes only and exclusively an Apartment renting. Travel arrangements, food and time organization of the stay exclusively lie within Guests’ competence.
6. Rules of the stay
6.1. Arrival. Generally the hotel day lasts from 14.00 hours on the arrival day to 11.00 hours on the departure time. Any changes to it must be agreed merely with the person responsible for the key indicated in the voucher
6.2. Notification of Dom & House Apartamenty. Guests are obliged to notify the person indicated in the voucher of the exact time of their arrival not later than one day before the date of their arrival.
6.3. Number of persons. During the stay number of persons staying (sleeping)in the apartment cannot exceed the number of persons indicated in the voucher. In case of breaching this rule Dom & House Apartamenty is entitled to break the Agreement with immediate effect without an obligation to return the amount due for the remaining time of reservation.
6.4. The night-time period. Guests are obliged to respect the night-time period. Should a justified complaint on violating it be addressed to Dom & House Apartamenty, the person indicated in the voucher, representing Dom & House Apartamenty, is entitled to cancel the Agreement with immediate effect without an obligation to return the amount due for the remaining time of reservation.
6.5. Check-out. The time of checking-out and returning the keys is agreed with the person indicated in the voucher. Guests are obliged to leave the apartment in the condition not worse than the condition in which they received it and leave the dishes and the kitchen appliances clean. Should any damage occur, guests are obliged to make a complete restoration or pay a compensation for the damage according to the choice of Dom & House Apartamenty.
6.6. Guests arrive after 8.00 PM is charged an additional fee of 100 PLN.
7. Children’s policy
Children below 5 years old (one child per two adults), sleeping with the adults in one bad or in their own cot and not requiring bedclothes, stay in the apartment free of charge. However, Dom & House Apartamenty should be notified of such a fact when making a reservation
Dom & House Apartamenty allows pets to stay with their owners in the rented Apartments. However, the guests’ shall bear a full responsibility for any damage caused by the animals. Additional fee is charged for each day the animal stays in the Apartment. Not all apartments allow pets to stay in, conditions presented for each apartment give information about such a possibility.
9. Payment and prices
9.1. All the quoted prices of services provided by the Service Provider are gross prices stated in Polish zlotys
9.2. The payment does not include for final cleaning and includes bills for water, electricity, energy and heating, paying for is not guests’ additional responsibility. The payment also includes the cost of bedclothes.
9.3. On Guests’ request Dom & House Apartamenty can issue a bill or invoice, only if such an option was requested when making a reservation.
9.4. For some apartments a deposit of 500zł is collected on guests’ arrival. If such a deposit is not requested, it is indicated in the description of the Apartment.
10. Replacement apartment
In case that circumstances that could not be foreseen occur, the effect of which cannot be immediately eliminated by means of common measures, Dom & House Apartamenty reserves the right to offer the Guests a replacement apartment similar to the apartment originally reserved. Dom & House Apartamenty is entitled to withdraw from the Agreement in case that events of force majeure occur. This also applies to cases when personal safety of Guests or their property cannot be guaranteed due to reasons beyond control of Dom & House Apartamenty. In such cases amounts paid are immediately returned with deduction of the amounts due for services already provided.
On the website www.dhapartamenty.pl addition to the data information and promotion, is a form to send questions or submission of pre-booking the apartment (the "Form").
Personal data disclosed in the Form are processed according to with the Act of August 29, 1997 on the protection of personal data after the words by the user / potential customer consent for their use and processing. Authorization followed by checking the appropriate field in the Form.
Consent to the processing of personal data and use is provided for your Home & House Property for internal statistical purposes and for marketing purposes.
The administrator of personal data is Home & House Property.
Each user whose personal data are processed has the right access to their data, their additions, updates, corrections, temporary or permanent suspension of the processing or demand their removal.
The exercise of rights listed above, is performed by sending the appropriate request email@example.com address together with the user's full name.
Any remarks regarding the operation of Dom & House Apartamenty service should be addressed to firstname.lastname@example.org.
13. Governing law
The execution of rights and obligations arising from the Agreement shall be governed by the Polish laws. In case of any disputes, it will be .settled by the court competent for the registered office of Dom & House Apartamenty.